Returns & Exchanges

Order Modification and Cancellation Policy

If you wish to modify your order, please email us at [email protected] and provide your order number along with the requested changes. We will confirm once the modification or cancellation has been processed.

Orders can only be canceled or modified within 24 hours of being placed. After 24 hours, the order enters the processing stage and cannot be altered.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us directly. We will arrange for a replacement or refund.

For defective or damaged goods, you do not need to return the original item. We will ship a replacement free of charge.

Non-Refundable Situations

Refunds are not provided for failed deliveries due to incorrect addresses, recipient unavailability, or security-related issues as confirmed by the shipping carrier.

Refunds are not available if you refuse to accept a delivered order.

Refunds or replacements are not offered due to personal preference (e.g., dissatisfaction with style or color). Please verify product details carefully before purchasing.

Refund and Replacement Process

Our products are customized and do not qualify for standard returns.

If an item is defective, we will replace it free of charge.

Regarding Refunds:

· You will receive confirmation once the refund process is complete.
· Refund processing typically takes up to 48 hours.
· The actual time for the funds to reach your account depends on your payment method and bank processing times, generally within 14 business hours.
· If you have not received the refund within this period, please contact your payment provider or email [email protected] for assistance.

Our return and refund policy is valid for 90 days from the delivery date. Requests beyond 90 days cannot be accommodated.

Submitting a Claim

To file a claim, please email [email protected] or use our contact form, including the following information:

· Order number
· Video or photos of the defective product(s)
· Complete delivery address

Our support team will review your submission and, if eligible, arrange a free replacement.

In rare cases where a replacement is not feasible, we will issue a full refund, including shipping costs.